Refund policy
RETURN & REFUND POLICY
Maricel Long Jewelry
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
• The item must be unused, unworn, and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase is required
To start a return, please contact us at:
maricellongjewelry@gmail.com
Returns sent without first requesting approval will not be accepted.
Return Shipping
• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• We do not charge a restocking fee.
Final Sale Items
The following items are final sale and not eligible for return or refund:
• Gift cards
• Items marked as “Final Sale”
• Custom or personalized products
Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.
Refunds
Once your return is received and inspected:
• You will be notified of approval or denial
• Approved refunds will be issued to your original payment method
• Refund processing time depends on your bank or payment provider
Exchanges
We do not offer direct exchanges.
If approved, please return the item and place a new order.
Contact
maricellongjewelry@gmail.com
maricellong.com